Effective Date: December 11, 2024
Last Updated: December 11, 2024

At Anselmo, your satisfaction is our priority. This Refund and Returns Policy outlines the terms under which refunds or returns are accepted for our products.

1. General Refund and Returns Policy

We accept returns or issue refunds for eligible products under the following conditions:

  • The request is made within e.g., 14 days of purchase.
  • The item is in its original condition, unused, and in its original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) is provided.

2. Refund Policy for Specific Categories

Seafood (Raw Products)

  • Due to the perishable nature of seafood, we do not accept returns unless the product is defective or damaged upon delivery.
  • If you receive damaged or spoiled seafood, please contact us within [Insert Hours, e.g., 24 hours] of delivery with photo evidence to request a refund or replacement.

Fashion (Clothing and Accessories)

  • Returns are accepted for unworn, unwashed, and undamaged items with all original tags attached.
  • Refunds or exchanges are subject to quality checks upon return.

Real Estate Services

  • Refunds for real estate consultation or services are not applicable once the service has been rendered.

3. How to Request a Refund or Return

To initiate a refund or return:

  1. Contact Us: Email us at refund@anselmoglobalholdings.com. Provide your order number and details of the issue.
  2. Approval Process: Our team will review your request and provide instructions for returning the item (if applicable).
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

4. Refund Process

  • Approved refunds will be issued to your original payment method.
  • Refunds may take 5–10 business days to process, depending on your payment provider.

5. Exceptions

We do not accept refunds or returns for:

  • Items marked as final sale or clearance.
  • Customized or personalized products.
  • Items damaged due to misuse, negligence, or improper care.

6. Exchanges

We offer exchanges for eligible fashion items in the case of incorrect sizing or defects. Exchanges are subject to stock availability.

7. Cancellations

Orders can be canceled within 24 hours of purchase, provided the order has not been shipped or processed.

8. Contact Us

For questions or assistance with refunds and returns, reach out to:

Email: refund@anselmoglobalholdings.com